Tuesday, April 21, 2009

Revealing The People Powering Social Media

LM Comment: This article conains a lot of very useful usage data on all of the major social networking sites. Click-thru to the full story on the link below for all of the details.

April 12, 2009: summarized from Social Computing Journal -- Social Networks are among the most powerful examples of socialized media. They create a dynamic ecosystem that incubates and nurtures relationships between people and the content they create and share.

As these communities permeate and reshape our lifestyle and how we communicate with one another, we're involuntarily forcing advertisers and marketers to rapidly evolve how they vie for our attention.

Facebook, MySpace, Twitter, Yelp, and other online communities transformed the regimen and practice of marketing "at" people into an opportunity to engage and interact with us, on our terms. It is the zeitgeist of socialized media and it's manifesting into an obsession for branding, advertising, "viral," marketing, and communications experts and professionals worldwide.

But, the people who define each network are reticent to the hollow attempts of faceless friending and in-network marketing. Many businesses are building social channels to broadcast messages in a one to many, top-down practice that not only prevents relationship building, but impedes any hope of cultivating communities and empowering brand ambassadors.

As marketers, it's your responsibility to peel back the layers of each network to observe and eventually interact with the very people you wish to reach. Each network possesses a vibrant culture and ecosystem that is powered by context and connected by influential social graphs.

While nothing beats anthropological fieldwork and observation, let's take a look at numbers behind the top social networks to get a better picture of network engagement and user demographics. Remember, it's how you interpret these numbers combined with an understanding of the real world needs and experiences of the people you're attempting to engage that determines the success or failure of your social media program. They are not demographics, they are not statistics, they are not avatars, nor are they waiting with baited breath for you to friend or market at them and their network friends. This data represents whole numbers and is not representative of the individuals that are looking for resources and guidance, and in turn, will help you participate as a community member, and not as a traditional marketer.

So, how will you use this information to engage more effectively and genuinely?

To view all of the data click: http://tinyurl.com/ckcpyv

Mind-Blowing Facebook Stats And What To Do With Them

LM Comment: Some more stats ... this time a glimpse into Facebook's rapid penetration of the babyboom demographic.

April 14, 2009: summarized from ClickZ -- By now, you've probably heard that Facebook has exceeded 200 million users. Clearly social media is exploding and the stats aren't just unprecedented, they're mind-blowing! To demonstrate this, I did a some stat research this weekend to share with you here.

We live in "exponential times," according to a video, "Did You Know 3.0." Consider that only took Facebook two years to get to 50 million users, compared to other media:

- Radio: 38 years
- Television: 13 years
- Internet: 4 years
- iPod: 3 years

Facebook is growing like crazy, with over 500,000 new users per day. On January 7, 2009, Zuckerberg posted on the Facebook blog that Facebook had reached 150 million users. On April 12, he posted that it had reached 200 million. That's 549,450 new users per day!

Who's behind that growth? It's not just kids! According to Inside Facebook's article, "Fastest Growing Demographic on Facebook: Women Over 55":

Baby boomers and seniors are the fastest-growing group, especially women over 55. I can attest personally, as my mother, who is over 55, is a new and avid member of Facebook. (And this is a women who once told me she "didn't need the Internet, she was fine with her AOL.")

45 percent of Facebook's U.S. audience is now 26 years old or older.

Facebook is growing in every age/gender demographic. The fastest growing segment? Women over 55, up 175.3 percent in the last 120 days.

8 percent of Facebook's users, roughly 16 million people, are over 45, and 3 percent (roughly 6 million people), are over 55. This is a huge quantity of online-savvy boomers and seniors who can be targeted with pinpoint accuracy.

In addition, according to "Facebook is Your Father's (and Mother's) Social Network" in "Wired" magazine, the biggest growth in terms of absolute new users over the last six month are people 35 to 44. Compared to September 2008, over 4 million more U.S. women aged 35 to 44 and nearly 3 million more U.S. men aged 35 to 44 used Facebook in March 2009.

Why is Facebook growing so fast with older people? Two reasons: First, for the same reason it's growing with other age groups. People want to connect with friends new and old. Second, and more important, is that people can connect and stay connected with their kids and what they're up to.

Full story at: http://tinyurl.com/dgs4rd

Here's a New Lexicon To Help You Think Clearly

April 16, 2009: summarized from Advertising Age -- As I speak with companies that want to engage with their customers in the online social world, I continually find people confused as soon as they begin talking about "social media." The reason is the baggage that comes along with the word "media."

Here are some words you can use to think more clearly.

If you want to refer to the whole world of people connecting and drawing strength from each other online, you can call it the "social web" or the "social internet" (or you can call it the "groundswell," if you wish). It includes huge sites such as MySpace, communities, YouTube, the blogosphere and so on. (You could call the whole thing "Web 2.0," but people often use that term to refer to a set of technologies -- not the best way for advertisers to focus -- and it doesn't get directly at the people-to-people aspects.)

If you want to build an environment where consumers or other customers connect with you and each other, call it a "social application." It could be a community, a user-generated-content site, or even adding ratings and reviews to your site. By calling these applications, you remind yourself that 1) it's going to take some effort to build it right, and 2) people will interact with it. And you may even remind yourself that 3) it could last a long time, rather than coming and going quickly as advertising campaigns and media do.

If you're going to participate in a big social site (Facebook, MySpace, Twitter, YouTube), call it a "social-network site" (or just a "social network," for short). And you're often better off with a channel or a profile or an identity than an ad in such an environment.

But no matter what you do, the sooner you stop thinking of the social web as media, the better off you are.

Full story at: http://tinyurl.com/dxbfa4

Tuesday, April 14, 2009

Video: Measuring Online Engagement

LM Comment: A very worthwhile video. More and more, engagement is being viewed as the core metric when valuing online marketing. This video will give you a better understanding of the value of online campaign engagement, plus why you should plan on using engagement tools in all of your upcoming interactive media activities.

Facebook Lures 200 Million With Poker

LM Comment: Yet another example of casual games (very often casino-themed) being the "hit" content that draws them in.

April 5, 2009: summarized from Financial Times -- Spectacular growth in online social gaming is prompting companies such as Google to enter the market and developers to rethink how they design video games. The trend is seeing the social network Facebook emerge as the world's biggest gaming platform. It is closing on 200 million active members and its most popular application installed by users is a game - Texas Hold 'em poker - played by 11 million people.

Social gaming was a hot topic at the recent Game Developers Conference in San Francisco. "The biggest shift is that, in the past, most of the social gaming has been with people that you don't know, with Facebook that's completely changed," said Brian Fargo, a game developer. He described a bowling game on Facebook where he can see all of his friends and their high scores. "I want to play now because I want to beat them. The social dynamic of knowing the people out there really changes things for me," he said. "So you're saying that we've found a way to monetize peer pressure," responded Will Wright, creator of The Sims and Spore.

Online gaming on services such as Microsoft's Xbox Live, which has 17 million members worldwide, or PC casual gaming destinations such as Pogo or Big Fish, generally takes place between strangers. "Social gaming is the new casual," says Michael Cai, video game analyst at the Interpret research firm, referring to the previous hot trend. "If the casual gaming portals don't pay attention and take action as their audience migrates to some of these social gaming platforms then they are going to lose their business for sure."

Full story at: http://tinyurl.com/cgfhe7

Twitter Traffic Explodes...And Not Being Driven By The Usual Suspects!

LM Comment: Report indicates that 45-54 year olds are 36 percent more likely than average to visit Twitter. Definitely a surprise.

April 7, 2009: summarized from comScore --Twitter seems to be just about everywhere these days, infiltrating pop culture and challenging traditional communication channels as people answer the simple Twitter question, "What are you doing?" Many people have hopped on the Twitter bandwagon - from businesses to celebrities to professional sports players to President Obama.

Over the past several months the traffic to Twitter has exploded. Worldwide visitors to Twitter approached 10 million in February, up an impressive 700+% vs. year ago. The past two months alone have seen worldwide visitors climb more than 5 million visitors. U.S. traffic growth has been just as dramatic, with Twitter reaching 4 million visitors in February, up more than 1,000% from a year ago.

Reuters' reporter Alexei Oreskovic recently authored an interesting blog post about the demographics of Twitter users. What he discovered was that 18-24 year olds, the traditional social media early adopters, are actually 12 percent less likely than average to visit Twitter (Index of 88). It is the 25-54 year old crowd that is actually driving this trend. More specifically, 45-54 year olds are 36 percent more likely than average to visit Twitter, making them the highest indexing age group, followed by 25-34 year olds, who are 30 percent more likely.

The skew towards older visitors, although perhaps initially surprising for a social media site, actually makes more sense than you might think at first. With so many businesses using Twitter, along with the first generations of Internet users "growing up" and comfortable with technology, this is a sign that the traditional early adopter model might need to be revisited. Not only teenagers and college students can be counted among the "technologically inclined," which means that trends are much more prone to take off in older age segments than they used to. And with those age 25 and older representing a much bigger segment of the population than the under 25 crowd, it might help explain why Twitter has expanded its reach so broadly so quickly over the past few months.

Full story at: http://tinyurl.com/aqhtbc

Social Media Integration Tips

LM Comment: Some good ideas in this one.

March 31, 2009: summarized from ClickZ -- What's clear: everything we do online is getting integrated and intermeshed into a unified platform that can drive traffic, generate leads and sales, and encourage high-value brand interactions. Here are a few tips and tricks that have the potential to add a high level of social octane to any online campaign.

If you don't have a social media platform for your company, create one! Start with the basics: Facebook, MySpace, YouTube, Twitter, and a blog. If you are a B2B (define) company you may want to add SlideShare to that list.

Wrangle up content that you already have and create a publishing schedule for the platform. Pepper the content mix with things that add relevance and fun. You know, things that you would not spend media dollars promoting but are important like industry news and facts, best practices, humor -- things that your target audience would find interesting.

Now that you have a platform, don't always feel like your media, paid search, and SEO campaigns must drive traffic to your site. Think of your Facebook page as a microsite, your YouTube Channel as a video microsite, and your Twitter account as your micro-blog.

Encourage viral social sharing by having chiclet-enabled calls to action in your banners, landing pages, and site. That includes things like "tweet this coupon" or "post this video to your Facebook page."

Promote your social media assets (channels, platforms, blogs, etc.) like crazy. Post them on your site, drop press releases about them in the wire services, and link to them from your site and in e-mail signatures.

Track things like profile and channel visits, friends, fans, followers, and of course blog chatter. You can track how much traffic and actions in general you get from the major social sites using a Web analytics application like Google Analytics. From these metrics, you can apply a real media value using average CPMs (define) and CPAs (define). For example if you generate 100,000 video views on your YouTube channel of a product demo, what would you have paid to do that buying 30 second pre-roll spots?

Full story at: http://tinyurl.com/cz77wz